Refunds & Exchanges
30 DAY MONEY BACK GARANTEE
Dog-a-holics, Inc. wants you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, simply return your purchase to us in its original and unused condition and with all accompanying materials (instructions, etc.) within 30 days of receipt for a full refund, merchandise exchange, or store credit. Exceptions: Toys, beds, carriers, custom orders, bakery items, and items marked final sale cannot be exchanged or refunded for any reason. Shipping charges are not refundable.
Send returns/exchanges to:
3657 N. Southport Ave.
Chicago, IL 60613
For your protection, we suggest you send your return via UPS, Federal Express, or by US Postal Service with insurance and delivery confirmation for tracking purposes. Return shipping is at the purchaser's expense.
Please note: We do not issue store credit, and cannot honor exchanges for any merchandise that is sent back to us postmarked after 30 days (commencing from the date you receive your order).
SHIPPING & HANDLING
We ship with UPS (United Parcel Service). Shipping charges will be applied automatically during checkout for orders under $99 or if an express method is picked, such as UPS 2-Day Air. Items sent directly from our suppliers or oversize items may take longer. Items ordered together may not arrive in the same box. We will ship via the US Postal Service upon request for a handling fee of $15. You will have the opportunity to review these charges and make changes before you send your order.
Pay no sales tax on orders shipped outside the state of Illinois. You can thank the Federal government for neglecting to pass legislation requiring online retailers to collect sales tax on
orders shipped outside the state their physical retail outlets or
headquarters are located within. We operate in Illinois, thus, no sales tax on out-of-state orders! Enjoy, and tell your friends! Click for details Those ordering within Illinois will pay applicable sales tax of 10.25%
Special Orders consist of those items that are permanently personalized in any way, including but not limited to items that are, monogrammed, engraved (i.d. tags), custom sized, altered and those that are not a standard stock item. We urge you to read the description of each item as Special Orders cannot be returned or exchanged.
Cancellations & Changes
Dog-a-holics, Inc. strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order. Please call 877-787-5887 or email your cancellation request or order change to firstname.lastname@example.org. Be sure to include your name and order number. Please note: Orders for custom or personalized items cannot be cancelled or changed at any time. We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos.
In the event that your order does not arrive within the appropriate delivery time frame, please contact us. You must notify us within 30 days of the approximate delivery date so that we may initiate a UPS lost package investigation. We will not be held responsible for failed deliveries that are not brought to our attention within this time frame.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at 773-857-7600 or via email at email@example.com and we will be happy to correct the problem. Please do not ship the item back as a "Return" without prior authorization as you will be held responsible for any damage.
Dog-a-holics can deliver to any international destination. We will contact you after your order is placed to provide you with a quote for shipping, which you may then authorize or deny. Most international orders will be sent via USPS (United States Postal Service) International Priority Mail and will usually arrive within 3-5 business days, but may take additional time for delivery due to Customs regulations. We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any Customs charges. When ordering from outside the US, please be sure all address information on your order is complete and correct.
Non-Deliverable, Refused & Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, the customer will be charged with the appropriate shipping charges along with a 10% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will incur an additional re-shipping charge.
Credit Cards Accepted
We accept VISA, MasterCard, American Express, and Discover Card.
Personal Checks and Money Orders
Dog-a-holics, Inc. will accept mail orders paid with a personal check or money order. Please call us at 877-787-5887 to place your order. Please understand that orders paid for with a check will take additional time, as these orders are not shipped until your check has cleared. There is a returned check fee of $35 if the funds in your account are not sufficient to cover the check's written value.
If you prefer to place your order via the telephone, please feel free to call us at 877-787-5887.
Please measure your pet carefully. Read our sizing information page or contact us at firstname.lastname@example.org or toll free 877-787-5887 for help. We encourage you to measure pet as accurately as possible however, even with the best effort, errors are made. Because of this, as a service to our customers, we allow one complimentary exchange (no re-stocking fee) per apparel item. After one exchange, each exchange will incur a 10% re-stocking fee.